Shaping Futures at Loughborough College

The Estates department is looking for a proactive and customer focused Customer Service Officer to join their dynamic team. 

As a Customer Service Officer in our estates team, you will provide a professional, responsive, and welcoming service to all contractors, estates visitors, college staff and students through any platform – face-to-face, telephone, and digital.  The post holder will provide supportive service to management team with administrative duties. 

We operate in a fast-paced environment where every team member plays a crucial role in our success. As we continue to grow, we are seeking maternity cover from a dedicated Customer Service Officer to ensure smooth operations and any other duties reliant to the role.

This is a part time role working 22.5 hours per week. The working hours are 9am to 5pm and days of the week will be discussed at interview. 

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business. 

We are proud to have achieved the Investor in Diversity award. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey. 

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including

• A competitive pension scheme
• On-site parking
• Subsidised nursery fees
• Up to 25 days annual leave per year (Pro Rata for part time)
• Additional annual leave available
• Fantastic CPD and inclusive resources for development
• Well-being hours
• Opportunities of volunteering within local community and charities 

We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.

We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.

The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at Loughborough College.

Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship. 

If you require any support to apply for this job, please email recruitment@loucoll.ac.uk